![]() One of the biggest challenges for collaboration is the resistance to change. Similarly, customer success can't stop churn if the customer service is obsessed with internal metrics like average first response time or average handle time instead of offering an all-around great customer support. Marketing, for example, can't just be focused on driving traffic to the website, while the sales team is relying on them for generating high-quality leads. ![]() It's one thing for teams to work in silos, but it's destructive for them to be working towards opposite goals. Thankfully, we have plenty of technological solutions to offset the remote collaboration challenges.īuilding rapport in remote sales Misaligned prioritiesĬollaboration falls apart when teams have conflicting goals and interests. Collaboration is contagious-teams are more cooperative when they share a common workspace. We are witnessing a textbook example of how remote teams can't collaborate as effectively in the age of social distancing. Physical distanceĭistance makes the collaboration go asunder. Some teams are more oblivious than others to the fact that data from the cross-functional team can skyrocket their progress. For instance, not all teams are forthcoming in sharing their knowledge or even setting clear expectations or SLAs with other teams. That said, the lack of communication is more of a cultural hindrance than a technological one. Just imagine what a mess it would create for your entire organization in the current times if Slack (or whichever tool you use for team communication) were down for the next 24 hours. You don't have to go very far to understand how critical this is. Lack of communicationĬollaboration without communication is like a crippled mule-it can't move, let alone carry the load. But often, there are many roadblocks to achieving an idle state of collaboration between different functional teams. It's true-there are practically no downsides to cross-functional team collaboration. Challenges of remote cross-functional team collaboration The more harmonious the relationship between your teams, the better off they are in achieving the collective goal. It's a business culture that revolves around frequent and clear communication across all business units. But when you introduce them to the possibility of cross-functional collaboration, they can share important resources, contribute to each other's success and thereby solve even the most pressing business problems.īy definition, cross-functional collaboration is a management technique to bridge the gap across the marketing, sales, product, customer success, human resource, engineering, and finance teams. By default, they are siloed and isolated business islands. But when they come together-connected by the common languages, bridges, ferries, and underwater cable lines-they share their resources and expand their horizon of opportunities.īusiness teams are no different. Individually, they are just islands-separated by the rough sea and extremely limited in their natural resources. A total of 6,852 islands together form the country of Japan-the world's fourth-largest archipelago. Japan can teach us a lot about cross-functional collaboration. How to make cross-functional collaboration work?.Challenges in remote cross-functional team/collaboration.What is cross-functional collaboration?.In this post, we will cover the following topics: Lack of cross functional team collaboration often leads to stifled operations and stagnated growth. Remote cross-functional collaboration has become a decisive factor for business growth. Your HR team now has to work more tightly with each team to understand their requirements and find good talents for them. Your sales team, for example, doesn't have the luxury of walking across the hall to talk to their customer success counterparts to discuss the nitigrities of the account handoff process. With the pandemic putting everyone under a long spell of lockdowns and remote work, cross-team collaboration has become more important than ever.
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